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Agents

Waypath is the customer memory layer for AI agents. One read primitive, three write primitives. REST + MCP.

Most agent code looks the same: pull customer state, take an action, write what happened back. Waypath is the API on either side of that loop. Your agent never has to crawl five SaaS tools to figure out who it is talking to.

01The four primitives

Verb	Endpoint	Purpose	P50
GET	`/v1/context/:id` or `/v1/context?email=`	Token-budgeted customer state.	120ms
GET	`/v1/account/:id`	B2B account roll-up. Contacts, opps, blockers, trajectory.	180ms
POST	`/v1/memory`	Typed write. `decision`, `action`, or `observation`. Idempotent.	60ms
POST	`/v1/events`	Marketing event ingest. Identity resolves email then phone then externalId.	80ms

02Two ways in

MCP. One command and Claude Desktop can call all four primitives:

claude mcp add --transport http waypath https://mcp.waypath.app -s user

REST. Same surface, any language. Send X-API-Key: wp_live_... and hit https://api.waypath.app.

03What the agent sees

{
  "customer": "Jane Doe . Acme (250-1000)",
  "customer_id": "cus_8af2",
  "lifecycle_stage": "opportunity",
  "sentiment_trajectory": { "30d": "declining", "trigger": "support_ticket_unresolved" },
  "intent_signals": ["viewed_pricing_3x", "downloaded_whitepaper"],
  "open_loops": ["awaiting_security_review"],
  "blockers": ["procurement_review_q2"],
  "recent_decisions": [
    { "agent": "support_v2", "action": "escalate_to_human", "outcome": "ticket_resolved", "ts": "2026-04-12T14:22:11Z" }
  ]
}

That is one HTTP call. The same payload comes back through MCP via get_customer_context({ email }).

04Where to start

Quickstart. 90 seconds from zero to a customer-context call.
API Keys. Issue, scope, rotate.
Customer Context. The read primitive.
Memory Writes. The decision/action/observation ledger.
Account Brief. The B2B roll-up.
Events. Single + batch ingest.
MCP Setup. Claude Desktop, Cursor, ChatGPT.
CLI. The wp binary.

05Internal agent ecosystem

The same primitives back Waypath's own multi-buddy system, an orchestrator plus four specialists that drive the dashboard.

Orchestrator and Buddies. Personas, tool allowlists, delegation flow.
Playbooks. Executable agent specs.
BYOK. Per-buddy model routing (Metered, Claude, OpenAI).