Twilio
Twilio is a Tier 3 (Channel) integration with OAuth authentication. Connect your Twilio account to sync SMS and voice engagement data into Waypath.
Setup
- Open Settings > Integrations
- Click Connect on Twilio
- You will be redirected to Twilio’s OAuth consent screen
- Grant Waypath access
- You will be redirected back to Waypath
What syncs
| Twilio entity | Waypath node type |
|---|---|
| SMS messages | Touchpoint |
| Voice calls | Touchpoint |
| Channels (SMS, Voice) | Channel |
Sync behavior
- Initial backfill: imports recent messaging and call activity
- Incremental sync: polls for new messages and calls
- Identity resolution: matches Twilio contacts to existing people via phone number